Refund policy
Returns & Refunds
Almost everything in this shop is printed for you after you order it. Nothing sits in a warehouse waiting. That is what makes each piece yours, and it is also why our return terms differ from a store that ships from stock. Here is exactly what we do and don't accept, by product type.
Quick version
- Damaged, defective, or wrong item/size shipped: free replacement or full refund. No need to send it back.
- Ordered the wrong size or changed your mind (made-to-order items): no returns, sorry. See why below.
- Original one-of-one artwork: final sale. No returns or refunds.
- Digital downloads: non-refundable once delivered.
If something arrives wrong, we make it right
We will replace or refund your order at no cost to you if the item arrives damaged, has a printing or manufacturing defect, or is not the item or size you ordered.
How to request it: email corbell.app@gmail.com within 30 days of delivery with your order number and clear photos of the problem, including the printed area and any damage to the item or packaging. Most issues are resolved within two business days of receiving your photos. You do not need to ship the item back.
Made-to-order items (prints, posters, canvas, apparel, pillows, blankets, tumblers, candles, stickers)
Because each of these is produced after you order it, we cannot accept returns or exchanges for ordering the wrong size or color, or for changing your mind after the order is placed.
We also cannot refund for minor variation in print placement (up to half an inch is normal manufacturing tolerance) or for slight color differences between your screen and the printed item. Screens are backlit; paper and fabric are not.
Not sure about a size? Email us before you buy and we will help you pick.
Original artwork
Originals exist exactly once, so all sales of original artwork are final. We do not accept returns, exchanges, or refunds on originals. Please look closely at the photos and dimensions, and email us with any questions before you buy. Custom commissions are governed by the commission agreement you sign before work begins.
Digital downloads
Digital files are non-refundable once delivered. If a file will not open or is missing pages, email us and we will fix it or resend it.
Cancellations and changes
Orders can be changed or cancelled only before they enter production. Production usually starts quickly, so email corbell.app@gmail.com as soon as possible with your order number. Once an item is in production we can no longer change or cancel it.
Wrong or incomplete address
If an order is returned to us because the address entered at checkout was incorrect or incomplete, we can reship it once you cover the reshipping cost. We cannot refund orders lost due to an address error, so please double-check your shipping details.
Lost or delayed packages
If your tracking has not updated in 10 business days, or your package is marked delivered but you do not have it, email us and we will open an investigation with the carrier.
Refund timing
Approved refunds go back to your original payment method. Your bank may take 5 to 10 business days to post it.
Questions
Email corbell.app@gmail.com. A real human reads every message.
